You can also:-
- E-mail the complaints contact person on davidg@clubfs.com.au
- Fax the complaints contact person on 1300-724-076 (Marked Attention: David Garner)
- Send the complaints contact person a letter to our postal address - GPO Box 9965 ADELAIDE SA 5001 (Marked Attention: David Garner)
- Visit the complaints contact person at - Level 1, 240 Currie Street ADELAIDE SA 5000
If you have chosen to e-mail, fax or write to us with a complaint, you will receive an acknowledgement so you will know that we have received your complaint.
The complaints contact person will assist you with handling the complaint and will advise if any further information is needed. The complaints contact person will liaise with managers and staff at Club Financial Services to find answers for you and if appropriate determine a fair remedy. You will be informed of the decision and the reasons for that decision.
If you are not satisfied with the result of your complaint you may wish to contact the Credit Ombudsman Service Limited.
Unless there are exceptional circumstances, we will in all instances respond to your complaint within 45 days of receipt of the initial complaint.
If we are unable to resolve the complaint within 45 days we will:-
- inform you of the reasons for the delay;
- specify a date when a decision can be reasonably expected; and
- notify you of your right to contact the Credit Ombudsman Service Limited.
All complaints will be processed at no charge to you.
Please note that if our complaints contact person is unavailable our deputy is Simon Norris, he can be contacted the exact same way in the absence of David Garner.
Credit Ombudsman Service Limited may be contacted as follows:-
Phone: (02) 9273-8400
Fax: (02) 9261-2798
E-mail: info@cosl.com.au
Address: Level 7, 287 Elizabeth Street
SYDNEY NSW 2000
Mail: PO Box A252
SYDNEY NSW 1235
Web: http://www.cosl.com.au
Club Financial Services' COSL membership number is: 413037